3 Year Standard Warranty


1 Month Collect & Return, 1 Year Parts, 3 Years Labour


  • We cover the cost to return the PC if it fails within 1 month of purchase.
  • All parts replacement costs are covered for 1 year from purchase.
  • Any labour involved in replacing parts, testing, diagnosis is covered for 3 years.
  • Lifetime telephone / email support for the duration of the computer.

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Our warranty options look like this:


Warranty Service Parts Warranty Period Labour Warranty Period Collection Costs Covered Hardware Technical Support Period Hardware Technical Support Cost
3 Year Standard Return-to-Base 1 Year 3 Years 1 Month Lifetime Local Rate
3 Year Silver Return-to-Base 1 Year 3 Years 1 Year Lifetime Local Rate
3 Year Gold Return-to-Base 2 Years 3 Years 2 Years Lifetime Local Rate
3 Year Platinum Return-to-Base 3 Years 3 Years 3 Years Lifetime Local Rate


Warranty Exclusions

  • Accidental Damage.
  • General wear and tear, misuse, neglect or damage by the buyer.
  • Incorrectly installed goods.
  • Overheating due to excessive dirt/dust build up.
  • Consumables (Ink Cartridges, batteries, etc).
  • Data Recovery & Backing up of data, files and programmes.
  • Remedy of incorrectly installed/incompatible software which is not provided by Dream PC
  • Remedy of viruses.
  • Compatability of 3rd party software/hardware.