About Us

You Dream It, We Build It. Dream PC was born from respect and recognition for the gaming community and their ‘rigs’.

How did Dream PC begin?

My name is Rick and I am the owner of Dream PC. It’s great to meet you and a huge thank you for taking the time to read this page.

I am originally from the UK and I worked for a company called PC Specialist. I applied for a job there in their call centre as I am an IT guy. Once I started working there however I was quite good at helping elsewhere in other departments, so I ended up building computers, helping out in their returns department and also in their own IT infrastructure. 

Little did I know that working at PC Specialist would turn out to be a dream job. 

 

During the time I was there, I fell in love with the brand, the way the business worked and the people, the culture and the products. Danny Williams, the owner had built an amazing business. I have only great, great memories of working for such a cool company. He had built a business up starting from his bedroom, to a unit, to a warehouse to what is now can only be described as a distribution centre / factory.

Check out this amazing success story here, along with the video that will blow you away:

https://www.pcspecialist.co.uk/about-us/

Rick Robinson-Donnellan - Owner of Dream PC
PC Specialist

PC Specialist in Australia?

In 2014, our (my wife and I) application to live permanently in Australia came through. We had a house, a car, a good job and all our family in the UK. We also had a permanent residency via with only 6 months to sell up and move to Aus, or we’d lose our chance. After that sobering thought, we decided to GO FOR IT.

Sadly, this meant I had to leave my dream job at PC Specialist. 

I landed in Australia, Adelaide and found myself a job in my original career choice, working for an IT Managed Service Provider. After 3 years of ‘settling in’ I decided it was now time to create my own PC Specialist type dream job success story right here in Australia. As it was my dream job, building computers for people built to their dream specifications, I decided to call my company “Dream PC“. 

My goal is to create a company with a great culture for its staff, giving our customers the best customer experience in an Australian market. To beat all others in terms of quality, attention to detail and care for my client’s needs.

 

About Dream PC

You Dream It, We Build It. Dream PC was born from recognition and respect for the gaming community and their ‘rigs’.

We are gamers. Gaming PC‘s have typically been a niche market for people that are able to build their own computers. Non-computer builders traditionally needed to buy overly expensive, future limited systems that are burdened with software that nobody asked for or needs. Dream PC aims to provide custom built computers to those that don’t necessarily know how to build them in a package that is easy to take home, switch on and get playing. Whether you are able to build your own custom PC or not, we are able to provide a very personal experience of owning a custom built system that meets your every needs, expectations and dreams. Unlike other custom system builders, we build our computers with the utmost care to exceed strict industry standards, giving you the confidence that your system will be built with the quality and care you expect for your money.

We build excellence as standard. Most other custom computer builders charge extra for services and warranty that we provide as standard!

Extras such as:

ServiceCompetitors PriceOur Price
Advanced Transportation Packaging$19.99Included as standard
Extended Testing for Custom PCs$49.99Included as standard
Professional Technical Advice for Custom PCs$49.99Included as standard
Extended Warranty to 3 years$159.00Included as standard
Total$278.97$0.00 FREE

( data source – mwave 15/6/17 )

We firmly believe these items set us above from the rest as we firmly believe these services should be included as standard to ensure the absolute best quality product for our customers. Each computer is thoroughly tested, over-packaged to ensure safe transportation and our highly experienced technicians are on hand to provide any advice before and after making a purchase.

How is Dream PC able to provide the latest technology for less than RRP prices?

The simple answer is that we partner with trusted and tested manufacturers to provide robust and affordable systems that we would be prepared to buy ourselves. As we partner with our preferred manufacturers of computer components, we are able to negotiate better deals to pass on to our customers.

Check out our recent price comparison page:

Added Value

With every system purchase from Dream PC, you receive low cost delivery to mainland Australia, a real telephone number for support from a real person right here in Australia, a prestige computer system built with love and care by our passionate and experienced systems builders that you would be proud to show your friends. Our customer service is second to none. Our systems are designed by you so you know you are not paying for any additions that you didn’t want or require. Our systems are also built using base minimum software, so there are no additional hidden extras that slow your system down.

Our customer base is primarily the home user, so we have adjusted our telephone support times to cater for the home user instead of forcing them to call during business hours, hiding from the boss.

Each of our systems are rigorously stress tested for a full 24 hours, using state of the art component test tools in the industry, making sure that your RAM, CPU, Fans, Hard disks are all running optimally prior to you receiving the system. Each system comes with it’s own certificate of excellence giving you peace of mind it is up to the task.

How long does it take to receive my PC?

This depends on a number of factors, such as complexity of the build and payment clearance but generally, we aim to deliver your PC within 5-10 working days. If there are any delays from this for any reason, we shall get in touch as soon as possible.

We communicate all the way

Our build process is tried and tested with email notifications to keep you in the loop at every step. Once payment has cleared funds, we get to work fast in order to get your PC to you.

Picking – We gather all of the components from our stock and get them ready into one build-tub. Day 1-3

Building – A member of the team has picked up the the build-tub and started to build your designed PC spec. Day 1-4

Testing – We have built the PC and are now testing it on the test bench / installing Windows (if selected). We update the BIOS, install the latest drivers and any selected applications. Day 1-7

Quality Control – Once we have carried out initial testing, we turn a keen eye to making sure the PC is as high quality as possible, using cable management, performing an overnight burn test of CPU, RAM, Graphics and Storage. We package it all back up in the box and pack it with enough packaging to survive the journey, ensuring all manuals, spare cables etc are also included. Day 2-9

Dispatch – This is the final notification to let you know the PC has left the building. Day 2-10

The time varies between picking and dispatch due to the possibility of stock unavailability or component failure but if all goes well with the build could even leave the our premises on day 2/3.

Check out our LIVE Trello Build Board where you can see our customer orders IN PROGRESS!

We are green

Our premises is solar powered meaning our power consumption is minimised by utilising the sun. All of our packaging is recycled and is recyclable when it reaches the customer.

Our Partners and Product Manufacturers:

Microsoft, NVIDIA, Cooler Master, Corsair, ViewSonic, Logitech, AMD, Western Digital, Thermaltake, Seagate, Crucial, Hyper-X, Radeon, Gigabyte, Intel, ASUS, HGST, MSI, Sapphire, SOPHOS, Samsung