FAQ - Frequently Asked Questions
These are some of the common questions we get from our visitors. Hopefully they may answer some of your concerns or queries about PCs in general or about the kind of service and quality we offer. If you still have questions, please do not hesitate to contact us and ask. We are here for you!
Why choose Dream PC?
We have been making a name for ourselves since we started in business in 2016. Our service is our strongest point, after our PC build quality. Before 2016, we built thousands of computers in the UK, so we have been around a while and have a great method in building good computers.
A technician checks each order to make sure there are no compatibility issues, we communicate openly and regularly to keep you up to date, and our build tracker board gives you LIVE updates at all times.
You need a good, reliable PC and our quality parts reflects that. We only use trusted, tried and tested parts manufacturers, sourced from local market distributors. This means we don’t generally need to wait for weeks on end to get replacements, and manufacturers welcome us as one of their own.
Do you ship internationally?
Currently, we only ship to Australia states & territories. SA, NSW, VIC, QLD, WA, TAS, NT, ACT are all included. We do not export at this time, not even to NZ.
We also allow local pickup.
Delivery is Australia-wide and is free delivery on 99% of our PC’s. Only very remote areas attract a delivery cost, if they are very expensive to ship to.
Shipping insurance is available at an additional cost, and is calculated at 3% of the total cost of the order.
If in doubt, just ask.
Do you build it for me?
Yes – all of the PC’s on this website are built for you. Treat this like a car configuration tool, or even a pizza order.
PC vs. Car: When ordering a car, you choose what interior you like, the wheels, the spoiler etc and the factory builds the car to order. We do the same for PCs.
PC vs. Pizza: When ordering a pizza, you choose the dough, sauce, toppings and the shop cooks the pizza just how you like it. We do the same for PCs.
You dream it, we build it.
Can I buy the parts so I can build it myself?
No, this is not what we are about. We don’t want to concern ourselves with computer parts, chairs, phone chargers and power banks because it is just noise to us. We don’t want to detract from our core business – building great computers for you.
This way, we know what we sell, we know it inside and out, and we can really get in close to our customers, suppliers and manufacturers with strong relationships so that we can ensure our PC’s are built expertly each and every time.
When you have an issue with one of our computers, we can give you the full attention you deserve.
Can I upgrade my PC later?
Yes – we actively encourage you to get stuck in and upgrade any components you see fit. This does not affect your warranty with us. The best part about custom PCs is that they are very modular, so you can upgrade pretty much any part in the system to make it perform better. This makes your PC a longer term investment than a pre-build, or console.
If you’d like to upgrade your PC, feel free to let us know and we can guide you on what can be achieved, whether you decide to buy the upgrades from us, or somewhere else.
If I open my PC will it void warranty?
No! You will not void any warranties by opening up your PC. You may however void individual manufacturer warranties if you open up components individually and cause physical damage to it. Manufacturers may not like that.
If you are just opening up the PC to install new hardware, or change something out, that’s totally ok. Go ahead.
For more information about our terms, please see our terms & conditions page.
What is the warranty / service?
All parts come with their own various lengths of manufacturer warranties. That’s all well and good, but that can take time to send it back to them and get the returned working part.
As we are a system integrator, our warranty brings that in-house so we offer a stronger and quicker experience for you. We cover all parts as for 1 year. We cover all involved labour for 3 years and tech support for the lifetime of the PC in the original purchaser’s possession.
- A stick of memory fails in month 4, we’ll replace it for free.
- A discontinued power supply fails in month 11, we’ll upgrade it for free.
- An SSD stops working after month 12, we’ll offer a new one but we’ll fit it for free.
We do offer extended warranties on parts to extend parts up to 3 years with our Platinum warranty. For more info on our warranty levels, please see our warranty table
How long does it take to build a PC?
Our target is to build your computer within 5-10 working days. We pull out all the stops to get it done on time.
If the build is looking like it won’t be achieved in time due to lack of available stock, we’ll discuss with you to let you know and see if you would like to wait, or change.
We also offer a Fast-Track option which is a great way to get things moving in 3-5 working days. This is only achievable when you see that all your parts are showing as ‘IN STOCK’. If we need to order parts in for the build, Fast-Track is not available, but we shall still treat your build as #1 priority over other non-Fast-Track builds.
Contact us if you are unsure which option works best for you, or if you would like to check availability on any parts.
How much does shipping cost?
We ship to anywhere in Australia for free. There are however some very remote parts of Australia that are very expensive to ship to, so if you fall into that category, we may need to contact you to discuss your options. You can then decide if you wish to proceed or we can refund in full.
Are there any hidden costs?
No! The price you see on the PC configuration page is the absolute cost to get it to you.
- We don’t charge PayPal / Zip / Credit card fees.
- We don’t charge for delivery
- We don’t sting you for extra warranty you didn’t ask for.
- We don’t charge you extra for better packaging
Is there a showroom / shop front?
No, we are online order only.
However, that said – if you wish to come in and speak to us, we are happy to organise an appointment for you to speak to a tech. We’d happily help you choose what you want in your new PC. It’s not that we are afraid of seeing people, it is just that our business focus is Australia wide and our orders are all online. Physical stores cost a lot of money.
Are the parts genuine?
We source all our parts from genuine, authorised distributors in Australia. We have great partnerships with manufacturers such as ASUS, Antec, Deepcool, EVGA and Microsoft.
Our Microsoft licenses are either retail or OEM, authorised via indirect partnership with Microsoft Australia. We report all our purhases to distributors and manufacturers so we can continue to strengthen our foothold in the market in order to achieve better deals for you.
Can you help me choose what I want?
Yes, we’d love to help.
All that we ask firstly if you could please consider posting to the general public on our forum first, you might get some good advice from our fellow community members there.
There is also a link there to get in touch directly with us, so we can help you. Or, give us a call!